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FAQ

 

 

Who are you?

 

We are a company based out of Greenville, South Carolina dedicated to making a difference in the Dominican Republic!

 

 

 

What is the return/exchange process like?

 

Once the return arrives at our office, allow 3-4 business days for us to fully process your return/exchange.

 

 

 

Do you ship internationally?

 

Yes we ship internationally!

 

 

 

How long does it take an order to ship?

 

Our shipping time is about 4-6 business days. Once your order is confirmed, you will receive an email with tracking information as well as a thank you from our team.

 

 

 

If I order the wrong size, can I exchange it?

 

Of course! This happens quite often. Do not hesitate to reach out to us via email at tidalclothingcompany@gmail.com and we will take care of it for you as soon as possible. 

 

 

 

What is the sizing like?

 

Each shirt is printed on super soft, Comfort Colors. They are unisex sizing and there is a tiny sizing chart under the "Comfort Colors" tab on each product page on our website!

 

 

 

What is your return policy?

 

We offer exchanges/returns within the first 30 days of your order for all U.S orders. Items must have no wear and tear, be packaged, and have proof of payment.

 

 

 

How do I get featured on your Instagram?

 

This is by far our best frequently asked question. We are always looking for new content. Just shoot us what you got via email at tidalclothingcompany@gmail.com.

 

 

 

Do you offer wholesale pricing?

 

Heck yeah we do! Shoot us an email at tidalclothingcompany@gmail.com and we will get you our wholesale pricing chart.

 

 

 

Do you guys have an ambassador program?

 

Yes we do! You can apply on our website under the section "The Club" or email us at tidalclothingcompany@gmail.com.

 

 

 

How does the donation process work with your partner?

 

Great question! At the end of each month, we head over to their website, calculate 10% of our total sales for that month, and drop in whatever that number is!

 

 

 

My question is not answered on this page.

 

Not a problem. Just hit us up via email at tidalclothingcompany@gmail.com and we will take care of any additional questions you might have.

 

 

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